Improving the Online Member Experience: Essentials for your Member Portal

Over the past decade, e-commerce has given users the expectation that they can make purchases, information updates and information requests through an organization’s website, whenever they want, and with a high degree of flexibility and simplicity.

How can your association provide this service to your members with so many different types of offerings to consider?

Watch on-demand for free

Engage is pleased to offer Improving the Online Member Experience: Essentials for your Member Portal webinar on-demand.

AMS product manager Beth Lilienstein will walk you through how the following 4 essentials can help you drive better member experiences through an online member self-service portal:

Self-service options for common customer service interactions.
Website integration with your association membership software (AMS) database.
Simple and focused user interface with member-specific context and input instructions.
Automated processes and personalized access to content based on membership status.

Who should attend? If you manage, collaborate on or direct association membership strategies, you will benefit greatly from attending Improving the Online Member Experience.

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Meet your speakers:

Beth Lilienstein

As product manager for MX Online, the flagship web product of Protech Associates, Inc., Beth has focused her career on designing, enhancing and implementing member self-service websites for associations. She draws from over 25 years of experience and technical knowledge in the association industry, including as a management consultant at Deloitte; software developer and technology consultant for Protech, ASI and ISG; as treasurer for the D.C. chapter of ASQ; and as a CPA.

Jason Stone

Jason Stone is Engage's Vice President of Sales and Marketing. He is a veteran Internet marketer, whose previous business ownership experience gives him valuable, client-side perspective.

Association Best Practice Webinar Series