November 20th, 2019 at 1:00 PM ET
Translating Customer Experience into Member Experience
By: Tammy Puyear
Expect to Learn:
Within business lately, there has been a growing movement around becoming CX-focused. In fact, MSU (Missouri State University) just launched a program all about CX.
How does an association turn CX into MX ---- Customer Experience into Member Experience?
What interactions with the association and on the website are important?
Tammy Puyear is a senior Operations leader with a long career touching Experience - Customer/Member/Employee/Candidate. She has held roles in healthcare and telecommunications, and is a board participant for 2 animal welfare non-profit organizations.