How We Customized Engage AMS to Work for MTA

Engage AMS is a suite of tools to manage events and memberships for associations and similar organizations. Its core differentiator is an architecture which encourages flexibility, allowing for both configuration and custom integrations to ensure each organization’s needs are met.

The Mid-West Truckers Association (MTA) serves truckers and trucking companies in the midwest, providing events and services, such as license renewals and drug testing. Engage AMS was a great fit to move them from a paper-based workflow to a centralized platform to manage all of their members, service requests, and data.

From the get-go, Engage AMS allowed MTA to collect membership dues and register for events via the integrated public-facing website. When they wanted to create highly customized registration flows for their annual convention, our team got to work building the features to allow each type of attendee to have an exceptional experience, including nice details like a custom truck to the progress bar and other branding.

Here are a few other highlights of customizations MTA enjoyed:

Centralized Data

MTA’s leadership wanted to get insights into how service requests were progressing through each business unit, without having to talk to each group and review piles of paper. Integrating MTA’s service request and fulfillment queue into Engage AMS provides an at-a-glance view into the status of the organization.

Also, Engage developed a custom import of invoice data from MTA’s drug testing provider, so that invoices, reports, and communications could all come out of the same system.

Consistent Communication

With centralized data, MTA has unlocked the ability to keep their customers up-to-date with the status of their service requests, memberships, and upcoming compliance events, e.g. drug testing or annual license renewals. Also, we’re exploring upcoming functionality to proactively send reminder text messages in order to avoid delays as deadlines approach.

Event & Exhibitor Registration

For MTA’s annual convention, we took advantage of Engage AMS’s customization features to create an exhibitor registration workflow that is completely different from the other registrations. This included an interactive floor map of event space with the ability to claim a booth space, the ability to register multiple people at once, and timed registrations allowing previous exhibitors first priority. We increased the flexibility of pricing customizations so that each attendee paid a fair price (based on both the number of attendees and the number of trucks).

Engage AMS features all of the basic/core functionality a typical organization needs to handle memberships and events. But, we’re different from other software because we go beyond the basic. We embrace your association’s unique needs and can build the software to fit your association instead of you trying to make your association fit into the constraints of the software.